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LP26
10-08-2009, 02:42 PM
I've been waiting in excess of six weeks for a Domke RuggedWear F3-X to arrive at my local dealer.

Tiffen/Domke has provided a number of delivery dates along the line, none of which have proven true.

I am a professional shooter and own at least a eight Domke camera bags and tripod cases. Included in that number is an F-2 RuggedWear bag. I was delighted enough with that bag to order the F3-X.

I have used Domke bags since there were Domke bags. To say I'm disappointed with Tiffen's obfuscations regarding product delivery is to grossly understate the situation.

Henrick
10-08-2009, 04:14 PM
Since you seem to already know exactly what you want, why don't you just order it online?

admin
10-08-2009, 07:43 PM
Sorry, the demand on all the Ruggedwear styles has been much higher than we anticipated and we
Are receiving and shipping bags weekly. We currently expect to have everything shipped by the end of October. We do apologize to everyone for the wait and think you will find it worth the wait, at least I hope so. Sorry again.
Andrea

dafiryde
10-08-2009, 10:43 PM
I've been waiting in excess of six weeks for a Domke RuggedWear F3-X to arrive at my local dealer.

Tiffen/Domke has provided a number of delivery dates along the line, none of which have proven true.

I am a professional shooter and own at least a eight Domke camera bags and tripod cases. Included in that number is an F-2 RuggedWear bag. I was delighted enough with that bag to order the F3-X.

I have used Domke bags since there were Domke bags. To say I'm disappointed with Tiffen's obfuscations regarding product delivery is to grossly understate the situation.

thats strange
i ordered an F3X rugged wear, and i recieved it in 6 days , and i live in the caribbean
are you sure you ordered one!!!!!!!!!!!!!!!!!

Dave

LP26
10-09-2009, 10:09 AM
I ordered through my local dealer. I purchase all my gear through a local dealer (no matter where on this planet I've lived over the years).

My belief is that local money ought to circulate in the local economy. In the photo industry (and others) we're seeing an alarming number of local dealers closing because manufacturers find it simpler/more profitable to deal with a handful of large volume outlets.

Folks use local dealers to check gear or get product information and then turn around and buy online to save ten bucks. Often they have the audacity to return to the local dealer with their online purchase looking for instructional help.

The country gets homogenized in the process.

OK, I'm off my soapbox.

What is troublesome about this order is that Domke/Tiffen says one thing regarding delivery dates and then does something else.

dafiryde
10-09-2009, 10:38 AM
I ordered through my local dealer. I purchase all my gear through a local dealer (no matter where on this planet I've lived over the years).

My belief is that local money ought to circulate in the local economy. In the photo industry (and others) we're seeing an alarming number of local dealers closing because manufacturers find it simpler/more profitable to deal with a handful of large volume outlets.

Folks use local dealers to check gear or get product information and then turn around and buy online to save ten bucks. Often they have the audacity to return to the local dealer with their online purchase looking for instructional help.

The country gets homogenized in the process.

OK, I'm off my soapbox.

What is troublesome about this order is that Domke/Tiffen says one thing regarding delivery dates and then does something else.

i agree with what you said above, and i am sure you work hard for your money the same way i work for mine. an if as you say that this local dealer cannot deliver a product to you in over 6 weeks , if it was me , i would never buy from that dealer again.
joke is joke, fun is fun, but business is business.
i live in the last island in the caribbean, i own and operate a detroit diesel distributor ship, and if a customer need something and i dont have it in stock, i usually get it to him in 4 days, so 6 weeks is hog wash.

Dave

Arnaud
10-10-2009, 04:03 AM
I agree with both of you. If we have to obviously help our dealers (and, generaly speaking, our job against all the phonies who are stealing it right now), some are 'sleeping on their pillow' thinking that the world is the same than 20 years ago.

Henrick
10-10-2009, 04:32 AM
I went to my 2 local dealers only once. When I saw that the service was very poor and that these people (both) were very rude if you were younger than 40 and not wearing a suit I said to myself that I would never spend even a single $ in their stores.

Since that moment, I never set foot in any dealer and I bought everything (D300, all my lenses, bags etc...) second hand or online.

dafiryde
10-10-2009, 11:31 AM
I just dont get it
LP26 blames Tiffen/Domke for his local dealer incompetience.
i mean really, has this guy not realised that his local dealer does not care too hoots for his business.
Then he has the outdastity to write

I ordered through my local dealer. I purchase all my gear through a local dealer (no matter where on this planet I've lived over the years).

My belief is that local money ought to circulate in the local economy. In the photo industry (and others) we're seeing an alarming number of local dealers closing because manufacturers find it simpler/more profitable to deal with a handful of large volume outlets.

well i have news for you LP26, they dont care about you

Dave

LP26
10-13-2009, 10:20 AM
Dave,

Regarding your “news”... (really just an uninformed opinion)

Let's see, I've known this particular dealer since we were both 10 years old. We're both a half century on.

He has never offered anything less than fully knowledgeable, exemplary service over the years.

I have been made privy to Domke/Tiffen's correspondence with the dealer regarding the delay.

Trust me on this...

It is Domke/Tiffen that's failing to meet its obligations.

LP26
10-13-2009, 03:34 PM
By the way, “ outdastity” is not in any English dictionary I've ever referenced...
And... “ too hoots” should be “two hoots”...

When you can offer up an informed and literate response, don't hesitate.

dafiryde
10-13-2009, 05:21 PM
By the way, “ outdastity” is not in any English dictionary I've ever referenced...
And... “ too hoots” should be “two hoots”...

When you can offer up an informed and literate response, don't hesitate.

well i am a Trini to de bone. we speak english but in a different dialect.
any luck with the F3X yet

Dave

LP26
10-14-2009, 09:10 AM
I still don't have the bag...

The problem lies with a quality control issue on the manufacturing end. That would be Tiffen/Domke's arena of control and well outside the domain of any dealer, local or otherwise.

This is partially discussed in the following thread on this forum:

http://www.tiffen.com/forum/showthread.php?t=165


Additionally, demand has outpaced manufacturing capacity.

Again, this ball would be squarely in Tiffen/Domke's court.

Andrea
10-14-2009, 09:49 AM
Hi LP26,
We were quickly able to resolve the quality control issues and right now it's just a issue of keeping up with demand. We admit this was an error on our part on properly projecting our needs but we feel confident that we will catch up by the end of October and be able to keep up with customer needs going forward. We are sorry about your wait and hope you continue to support the Domke brand.

Thanks,
Andrea

LP26
10-14-2009, 10:04 AM
Thank you for your response.

At least I now have what I hope will prove to be an accurate timeframe.

Andrea
10-14-2009, 01:27 PM
Can you tell me who your dealer is, I'd like to sway the odds in my favor for being right?

LP26
10-14-2009, 01:51 PM
Andrea,

Please check you email.

dafiryde
10-14-2009, 07:56 PM
I still don't have the bag...

The problem lies with a quality control issue on the manufacturing end. That would be Tiffen/Domke's arena of control and well outside the domain of any dealer, local or otherwise.

This is partially discussed in the following thread on this forum:

http://www.tiffen.com/forum/showthread.php?t=165


Additionally, demand has outpaced manufacturing capacity.

Again, this ball would be squarely in Tiffen/Domke's court.

well you had me worried there for a minute
i checked that discussion thrend and thank God, mine has the full padding on the base.
i did go over this bag with a fine tooth comb when i first got it , as i am in the possession of an imitation F3X, that really pissed me off, after realizing that a few months after getting it,
http://www.tiffen.com/forum/showthread.php?t=179

Dave

LP26
10-19-2009, 02:51 PM
The bag arrived today, 10/19, and has been put into immediate use alongside its sibling, the WaxWear F2

dafiryde
10-19-2009, 05:03 PM
The bag arrived today, 10/19, and has been put into immediate use alongside its sibling, the WaxWear F2

was it worth the wait

Dave

LP26
10-20-2009, 10:52 AM
Worth the wait?
Tough question to answer.

I already had an F2 WaxWear (and a couple of other F2's).
I also own several F3's so I knew what to expect.

Yup, it's a nice bag, very nice.
Did I wait an inordinately long time?
Yup.

In the end, I'll use it until my days are done on this earth.

Time is a relative thing.
And...
At the very heart of photography.

dafiryde
10-20-2009, 06:17 PM
i always did like the design of the F3X and when i heard it was going to be in wax wear i waited, and i am glad i did.
my next purchase , which i have been toying in my head with is the F6 olive, for some reason i would like to see in person,
enjoy your new bag

Dave