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Mojoyashka
11-09-2010, 09:55 AM
I've got a Provista Air 18 tripod that I purchased in March of 2008. Recently one of the lower leg segments came off during a shoot. Upon examination I could see that one of the hex locking mechanisms (the one connecting the leg to the upper segment) had broken and allowed the leg to slip off.

I think I'm covered under warranty, but I think I could replace the part and fix it myself if I can get the broken piece. Is there any way to obtain this part?

If not, what kind of turnaround can I expect on a warranty claim?

Thanks

lboden
11-09-2010, 10:04 AM
Hi

We could send you the part you need to fix your leg. Please e mail me a picture of the broken part so we are sure we send you the right item. My e mail is lboden@tiffen.com. Phone is 800 645 2522 x 3228

Regards
Leigh Boden

Mojoyashka
11-09-2010, 10:07 AM
Will do.

Thanks.

Mojoyashka
12-13-2010, 08:06 PM
Just wanted to post a thanks to Leigh Boden for helping me out. After a little back and forth I got the part I needed and was able to do my own repair with a minimum of down time.

Thanks for the great customer service!

cooljul
12-19-2010, 11:58 PM
I never knew that such an efficient customer service exists. I also have a tripod for repair and I think if I upload its picture then I will get the necessary part that I want. Once I get the part, I hope I can do the repair work myself. I will be really thankful for your help.

dennichristianthegreate
02-06-2011, 07:05 AM
I have a we hi-capa 4.3 and it is about 2 days old. The gas valve on the mag is broken, it doesnt hold the gas. The gas just leaks out slowly, is it normal for gas mags to do that? It also happened to my freinds glock mag. Can i fix it instead of buying a new mag?

TYRON
03-29-2011, 02:48 AM
Dear Mojoyashka,,, You need to send the the broken leg of Provista Air 18 tripod to the customer service Center of the company that might exchange your tripod broken leg with new leg .

Jason Schneider
04-29-2011, 10:30 AM
Sorry you're having a problem with your AirLift 18 tripod. Since you are evidently mechanically inclined, it would indeed be easier for us to send you a replacement part for your tripod than for you to send back the entire unit. Please take a photo of the broken part and send it along with a brief description of the problem plus your name, address, and daytime telephone number to Harry Hofmann at hhofmann@tiffen.com. He will send you the part you need at no cost. Thanks, and best regards, Jason Schneider:)

LiereeMumma
12-13-2011, 05:29 AM
I lost a foot on one of of the legs of a Sunpak 757TM tripod. Tocad distributor was kind enough
to send me a new lower leg. I have no instructions on how to change out this leg. Any ideas or suggestions? I gently tried
one pin on the snap but it did not move. Thanks

Jason Schneider
12-27-2011, 11:04 AM
It was very considerate of Tocad to send you a replacement leg for your Sunpak tripod, and if we could tell you how to install it properly we would be happy to do so. Unfortunately this is not our product and we do not know the specifications of your unit so we cannot advise you. We suggest you contact customer service at Tocad. Good luck, and best regards, Jason Schneider

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vitalykim
02-15-2012, 07:03 PM
Hi Mark,

It is always interesting to find out what other people have purchased so thanks for the update. I am sure that you will find the Manfrotto 055XPROB a very steady tripod. The only time I have had trouble was with the legs sinking in very soft sand on the beach. I think you can get snow feet that may help with this.

Keep us updated with the bag investigations, and of course, post some pictures taken from the new tripod .
ê ñò*òå ê*ê â*ì ôîòî óä*÷*îé ñú¸ìêè?

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GiseleB1966
02-21-2012, 02:10 AM
why did he get it if it had a broken leg? Did he get it from the wild? If so, take it to a wildlife rehab, where they DO have funds for a vet. Its cruel to just let it sit like that.

JustPauls
02-21-2012, 06:17 AM
IMHO, it is debatable all this

Ambit_Energy
02-26-2012, 06:08 AM
If it is under warranty never do anything on it. It's better to let them do about it.

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Maritka
07-05-2012, 10:21 AM
Anyone see this in Barcelonas FIFA club championship match against Al Sadd? How on earth did he sit there so calmly? Barely looked like he was in any pain, but it has now been confirmed as a broken leg.

RichardFudnavis
10-06-2012, 01:10 AM
The plastic locks on our vivitor 980 tripod legs are broken now can i replace them.
Tripod is broken i need to find a replacement the leg clamp or leg lock on my tripod....

shanghao90
10-12-2012, 01:44 AM
I thinks he's take it to a wildlife rehab, where they DO have funds for a vet.

lboden
01-02-2013, 10:19 AM
Hi
Your 2008 Provista Airlift is covered by warranty. Please send a photo of the problem to lboden@tiffen. com along with a copy of your sales receipt and your address and we should be able to send you easy to replace parts.
Regards
Leigh