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Forum: Davis & Sanford Tripods 01-02-2013, 10:19 AM
Replies: 21
Views: 27,765
Posted By lboden
Provistair18

Hi
Your 2008 Provista Airlift is covered by warranty. Please send a photo of the problem to lboden@tiffen. com along with a copy of your sales receipt and your address and we should be able to send...
Forum: Davis & Sanford Tripods 11-25-2012, 09:35 AM
Replies: 1
Views: 18,432
Posted By lboden
V12

Hi:

We will send you a new latch at no charge with proof of purchase within 10 years. Without proof, the latch is $7. Send information to lboden@tiffen.com

Regards
Leigh Boden
Product Manager
Forum: Davis & Sanford Tripods 10-24-2012, 03:36 PM
Replies: 4
Views: 12,401
Posted By lboden
BhQ11

The picture you show is our BHQ11 head. It has a seperate control knob for pan lock, ball tilt drag and ball tilt lock. Three control knobs in all. The head has a 11 pound capacity and it has a...
Forum: Davis & Sanford Tripods 08-22-2012, 08:49 AM
Replies: 1
Views: 11,683
Posted By lboden
fm18

Hi

Our recomendation for the FM18 head is a Provista 75 base with 75mm ball adapter. Normally we only sell this as a head and tripod kit, but you can call Sheilda at 800 645 2522x 3164 and I...
Forum: Davis & Sanford Tripods 08-15-2012, 07:28 AM
Replies: 4
Views: 5,851
Posted By lboden
height

Thanks for posting your picture of Provista 7518. Your picture is an older version of our Provista tripod. However, the tripod should not be 54 inces tall . The tripod is measured from the floor to...
Forum: Davis & Sanford Tripods 08-14-2012, 08:43 AM
Replies: 4
Views: 5,851
Posted By lboden
height

Hi>

Can you please e mail me a picture of your tripod set up so we can figure out what is wrong?

Please e mail lboden@tiffen.com and we will get this straight for you.

Regards
Leigh
Forum: Davis & Sanford Tripods 03-29-2012, 03:09 PM
Replies: 2
Views: 5,511
Posted By lboden
Hi E mail me your address and I will send a...

Hi

E mail me your address and I will send a replacement head. I need a copy of your sales receipt.

Send to lboden@tiffen.com

Regards
Leigh
Forum: Davis & Sanford Tripods 11-09-2010, 10:04 AM
Replies: 21
Views: 27,765
Posted By lboden
Hi We could send you the part you need to...

Hi

We could send you the part you need to fix your leg. Please e mail me a picture of the broken part so we are sure we send you the right item. My e mail is lboden@tiffen.com. Phone is 800 645...
Forum: Davis & Sanford Tripods 06-29-2010, 08:17 AM
Replies: 2
Views: 12,155
Posted By lboden
V12 pan adjustment

On the front of the V12 head there is a V12 sticker. If you peel off the sticker with a razor blade there is an adjustment screw for pan. If this does not work please e mail me at lboden@tiffen.com...
Forum: Davis & Sanford Tripods 05-24-2010, 09:14 AM
Replies: 7
Views: 8,841
Posted By lboden
phone number is 800 645 2522 x 3228

Sorry for the incomplete phone number. We will help you in any way we can. The correct phone number is 800 645 2522 x 3228 or lboden@tiffen.com
Regards

Leigh
Forum: Davis & Sanford Tripods 05-24-2010, 09:07 AM
Replies: 7
Views: 8,841
Posted By lboden
please e mail me at lboden@tiffen.com

Joeed:

I am the tripod product manager at Tiffen. Please e e mail me at lboden@tiffen.com. We have had a problem posting replys. I did try to post the day you contacted Tiffen.

Here is a...
Forum: Davis & Sanford Tripods 04-26-2010, 10:42 AM
Replies: 3
Views: 6,916
Posted By lboden
10 year warranty

Hi John

Glad you love your tripod but had a problem. We will send you a replacement bowl at no charge. Please e mail me at lboden@tiffen.com with information and we will send out replacment same...
Forum: Davis & Sanford Tripods 03-05-2010, 08:26 AM
Replies: 3
Views: 6,916
Posted By lboden
10 year warranty

Hi John:

please contact me at lboden@tiffen.com or 800 645 2522 x 3228. You are covered by our 10 year warranty.

Leigh
Forum: Davis & Sanford Tripods 03-04-2010, 12:45 PM
Replies: 5
Views: 8,516
Posted By lboden
good news

I am glad the adjustment worked!

Regards
Leigh
Forum: Davis & Sanford Tripods 03-03-2010, 08:20 AM
Replies: 5
Views: 8,516
Posted By lboden
call or emmail direct

Hi

It is best to call 800 645 2522x3228 or lboden@tiffen.com for help. In your case please call me so I can help you quickly.

Thanks
Leigh
Forum: Davis & Sanford Tripods 03-02-2010, 02:38 PM
Replies: 5
Views: 8,516
Posted By lboden
sounds like adjustment

Hi

Sounds like you need to adjust the allan keys. Call me at 800 645 2522 x 3228 and we will get this solved quick

Regards
Leigh
Forum: Davis & Sanford Tripods 02-18-2010, 07:57 AM
Replies: 5
Views: 11,897
Posted By lboden
tripod help

Hi Chuck:
My name is Leigh Boden , Product Manager for tripods at Tiffen. You can contact me at lboden@tiffen.com or you can call me at 800 645 2522 x 3228.
Leigh
Forum: Feedback 02-01-2010, 04:57 PM
Replies: 1
Views: 5,286
Posted By lboden
leg lock

Hi

We will send you a lower leg lock at no charge. Does your Provista have twist or snap leg lock? If you want you can e mail me at lboden@tiffen.com. I will need your full name and address...
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