Why is my D&S 7518 not 64 inches?

I have the D&S Provista 7518B tripod. From what I can tell, it is supposed to reach a height of 64 inches. It only reaches 54 inches. What am I missing? Where are my extra 10 inches?

[lboden]

Hi>

Can you please e mail me a picture of your tripod set up so we can figure out what is wrong?

Please e mail lboden@tiffen.com and we will get this straight for you.

Regards
Leigh

For the rest of you, this is my tripod:

[lboden]

Thanks for posting your picture of Provista 7518. Your picture is an older version of our Provista tripod. However, the tripod should not be 54 inces tall . The tripod is measured from the floor to the top of the head. If you have a sales receipt from a valid Tiffen retailer, we will replace the tripod at no charge.

Leigh

But Leigh, *why* is the tripod only 54 inches? Are the leg extenders supposed to be longer?

I bought this from J&R several weeks ago. Is that valid? Shall I post the receipt, or email it to you?